Privacy notice

Your account and Google sign-in

When you create an account or sign in with Google, our authentication provider receives your email address and, for Google sign-in, your Google account identifier, name and profile picture. We use this information to sign you in, display your account and manage access. Redrawable stores your verified email and authentication identifier alongside your role, plan and credit records.

Google sign-in requests basic identity permissions only. It does not request access to your Gmail, Google Drive or contacts. Account information obtained through Google sign-in is not sold, used for advertising or used by any service provider for training.

Your artwork and project history

We store uploaded artwork, briefs, annotations, proofs, revisions, approvals and downloads so you can return to your projects. We also keep processing history, recovery checkpoints, usage records and technical logs to run jobs, investigate failures and maintain credit accounting.

When you start a reconstruction or revision, relevant artwork, instructions, previous work and annotations are processed by our production systems to create your proof. Like most software companies, we use a range of tools in that work, some of them AI-assisted. Authorized administrators may access account and project information to operate the service and provide support.

Payments

Plans and Usage Credits are paid through Stripe. Your card details are entered on Stripe's pages and are never sent to or stored by Redrawable. Stripe shares with us what we need to run your account: your billing email, the plan or package you bought, amounts, payment and subscription status, invoices and refunds. We keep these records with your credit history for accounting, tax and dispute handling. Stripe's own use of payment information is described in the Stripe privacy policy.

Services that process information

Redrawable uses service providers for authentication, payments, website delivery, private file storage, account and project records, and artwork processing. These services receive the information needed for their roles and may process technical request information to deliver and protect the service.

Sign-in uses cookies and browser storage to maintain your session. Project files are private and accessed through authorized, time-limited download links. Anyone you share a downloaded file or an unexpired download link with may be able to view it.

On our public pages (home, examples, pricing, terms and this notice) we use Microsoft Clarity to understand how visitors use the site, through anonymized recordings of clicks, scrolling and page views. Clarity runs without cookies, masks text you type, and is never loaded in the Studio, sign-in or account pages. Microsoft’s handling of this data is described in the Microsoft privacy statement.

Across the whole site we also use Cloudflare Web Analytics to count page views and measure loading performance. It sets no cookies and does not track individual visitors across sites; it records the page address, referring site, browser, device type and approximate country. Cloudflare’s handling of this data is described in the Cloudflare privacy policy.

Keeping and deleting information

Saved projects are not currently deleted automatically. Stored files, processing history and backups may remain after a job finishes or is cancelled. You can request account or project deletion by contacting us. We will explain any limited payment, credit, audit or security records that need to be retained, for example for tax or dispute purposes, when handling your request.

You can also remove Redrawable’s Google connection in your Google Account settings. Removing that connection does not itself delete your saved Redrawable projects.

Contact and changes

For privacy questions, corrections, access or deletion requests, contact [email protected]. Include your account email and the project concerned; do not send passwords or sign-in codes.

We will update this page when our practices change. Material changes to the use of Google account information will be disclosed before that new use begins, with consent requested where required.